Intel – Fountain of youth academy

Thank you for your interest in the Fountain of Youth Academy of Cosmetology. I have over 30 years professional experience in the beauty industry and am the owner of the Fountain of Youth Aveda Salon Spa. I know what it takes to succeed in this industry. This is the reason I opened the Academy. Seemed everyone I hired fresh out of cosmetology school needed retrained. They lacked the professional skills needed to become income producing career professionals. Many were talented artists but were never trained in the skill sets needed to meet the demands of a highly competitive industry. My commitment is to offer training that will give students long rewarding careers. Feeling accomplished is not something that can be given but must be earned and my goal is to give every student the opportunity and education to know how that feels. We are “the better education for the better career”.

Please, feel free to call or text me at 724-625-3691. I will be happy to answer all of your questions about Cosmetology (or Esthiology, Nail Technology and Teaching).

Best Regards,
Cheri Herold

Grievance Policy

In accordance with the institution’s mission statement, the school will make every attempt to resolve any student complaint that is not frivolous or without merit. Complaint procedures will be included in new student orientation thereby assuring that all students know the steps to follow should they desire to register a complaint at any time. Evidence of final resolution of all complaints will be retained in school files in order to determine the frequency, nature, and patterns of complaints for the institution. The following procedure outlines the specific steps of the complaint process.

The complaint form will be given to the school Director.
Management will review the complaint and a response will be sent in writing to the student within 30 days of receiving the complaint. The initial response may not provide for final resolution of the problem but will notify the student of continued investigation and/or actions being taken regarding the complaint.
If the complaint is of such nature that the management cannot resolve it, it will be referred to an appropriate agency if applicable.
Depending on the extent and nature of the complaint, interviews with appropriate staff and other students may be necessary to reach a final resolution of the complaint.
In cases of extreme conflict, it may be necessary to conduct an informal hearing regarding the complaint. If necessary, management will appoint a hearing committee consisting of one member selected by the school who has had no involvement in the dispute and who may also be a corporate officer, another member who may not be related to the student filing the complaint or another student in the school, and another member who may not be employed by the school or related to the school owners. The hearing will occur within 90 days of committee appointment. The hearing will be informal with the student presenting his/her case followed by the school’s response. The hearing committee will be allowed to ask questions of all involved parties. Within 15 days of the hearing, the committee will prepare a report summarizing each witness’ testimony and a recommended resolution for the dispute. School management shall consider the report and either accept, reject, or modify the recommendations of the committee. Corporate management shall consider the report and either accept, reject, or modify the recommendations of the committee.
Students must exhaust the institution’s internal complaint process before submitting the complaint to the school’s accrediting agency, if applicable.