School Catalog

53 minute read · 04/17/2026 20:51:49

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School Catalog

FOUNTAIN OF YOUTH ACADEMY OF COSMETOLOGY

Bellevue Location Pittsburgh Location

616 Lincoln Avenue 5824 Forbes Avenue

Bellevue, Pennsylvania 15202 Pittsburgh, PA 15217

724-625-3691724-625-3691

www.fountainofyouthacademy.edu

Revised Publication April 16, 2026

English version

Table of Contents

Letter from the Founder 3

Our Standards 4

Our Facilities 4

Our Philosophy 4

Our Mission 4

Administrative Staff and Faculty 4

Admission Requirements 5

Transfer Students 5

Grading Policy 6

Academic Progress 6

Satisfactory Academic Progress Policy 6,7

Attendance Progress Evaluations 7

Maximum Time Frame 7

Course 7

Academic Progress Evaluations 7

Determination of Progress Status 7

Warning & Probation 7,8

Appeal Procedure 8

Re-establishment of Satisfactory Progress 8

Interruptions, Course Incompletes and Withdrawals 8

Non Credit and Remedial Courses 8

Standards of Academic Progress 9

Standard for Grade Point Average 9

Evaluation Periods 6

Graduation 9

Employment Assistance 9

Academy Outcome Rates 9

Licensing and Accreditation Agencies 9

Financial Aid Programs 10

Academic Calendar and School Hours/Cyber Classes 10

Attendance Policy 10

Tardiness 11

Absenteeism 11

Leave of Absence 11

Student Files 12

Refund Policy 12,13

Holidays 10

Disciplinary Action 14

Verbal Notice 14

Written Notice 14

Warning Period 14

Suspension 14

Expulsion 14

Termination Policy 14

Violations 15

Curriculum and Costs 15-22

Terms of Payment 22

Tuition and Fees 22

Overtime Charges 23

Career Counseling/Professional Assistance 23

Loss or Stolen Articles 23

Academy Closings 23

Prerequisites for Employment 23

Grievance Policy24-25

Letter from the Founder

Welcome to the Fountain of Youth Academy of Cosmetology.

When I first envisioned this Academy, I drew from my own experience as the owner of a Salon Spa and from years spent watching the beauty industry evolve. I saw a growing need for professionals who were not only talented, but also disciplined, confident, and prepared to meet the demands of a highly competitive field. The Academy was born from that need—a place where aspiring artists could receive the kind of education that truly sets them apart.

At the Fountain of Youth Academy of Cosmetology, our mission is simple: to provide a stellar learning environment that prepares students to meet the requirements of the Pennsylvania State Board of Cosmetology while also equipping them with the habits, skills, and mindset necessary for long‑term success. We believe in developing the whole professional—technically, creatively, and personally.

We are proud to partner with some of the most respected salons and spas in the region to help connect our students with potential employers. While employment can never be guaranteed, our goal is to open doors and create opportunities. Many of our students have even received job offers before completing their program, a testament to their dedication and the quality of training they receive here.

Above all, we are committed to offering an education that is both high‑quality and affordable. Our curriculum blends technical expertise with essential life and business skills, ensuring that every graduate leaves prepared not just to enter the industry, but to excel in it.

Thank you for considering the Fountain of Youth Academy of Cosmetology as the place to begin your journey. I look forward to welcoming you into our community and watching you grow into the professional you aspire to be.

Warm regards,

Cheri Herold Founder,

Fountain of Youth Academy of Cosmetology

(Pittsburgh and Bellevue Academies)

_____________________________________________________________________________

Our Standards

We strive to provide a creative atmosphere of learning where each student is treated individually. We teach the core essentials along with current trends to ensure that our students receive the best cosmetology education available.Our faculty is comprised of Instructors who are not only exemplary educators, but many are also successful salon & spa owners and staff members. Our faculty, staff, and students are all held to the same code of conduct. Our academy strives to reach over and above accrediting compliant minimums for our completion, placement and licensure rate. Our current numbers as of 2024 are: Completion 98.41 %, Placement 91.43 %, Licensure 97.3%.

Our Facilities

Our Bellevue Township Academy sits next to Ephesus Pizza on Lincoln Ave in King County. Lincoln Avenue is located off Route 65 and directly after California street. The Academy has 2 classrooms and separate clinics for nail technology, skin care and hair styling. The student salons are designed and configured like professional salons and equipped with professional grade facial machines, shampoo stations and other standard equipment found in most salons.

The Pittsburgh Academy is located in one of the major commercial districts within the city of Pittsburgh. There is free and paid parking on street and in parking lots. The Pittsburgh Academy has 2 classrooms and separate clinics for nail technology, skin care and hair styling. The student salons are designed and configured like professional salons and equipped with professional grade facial machines, shampoo stations and other standard equipment found in most salons.

Our Philosophy

Students receive an education in Cosmetology, Esthetician, Instructor, Nail Tech, Esthetician & Nail Tech Combo, preparing them for a creative, rewarding and successful career in the salon and spa industries.

“Education is about more than learning technical skills, it is about growing as an individual”.

The Fountain of Youth Academy of Cosmetology helps their students master their craft of hair cutting, hair color, nail, spa and skin care, and to realize their full potential as artists and professionals.

Our experienced educators bring real-world knowledge to their teaching of the core fundamentals and advanced techniques, while providing the students with valuable business and customer service skills, creating an even stronger professional foundation.

Our Mission

To provide superior education that: STUDENTS recommend to family and friends, TEACHERS prefer for their students, VENDORS select for their clients, EMPLOYEES are proud of, EMPLOYERS prefer to recruit and INVESTORS seek for long term returns.

Administrative Staff and Faculty

The Academy is staffed with professionals who are here to assist our students achieve their educational goals. They are:

Cheri Herold- Owner, Supervisor PGH, Substitute Teacher, John Gall- Financial Aid, Rebecca Mogielski – Compliance Officer (remote), Frankie Religa-Education Director, Supervisor Bellevue, Teacher (Bellevue) Barb Mroch-Teacher (pgh), Gene Seezox, Substitute Teacher.

Admission Requirements:

The Academy does not discriminate in its employment, admission, instruction, or graduation policies on the basis of sex, age, race, color, religion, ethnic origin nor does it recruit students already attending or admitted to another school offering similar programs of study.

In compliance with the Pennsylvania State Board of Cosmetology, students must be a minimum of 15 years of age to enroll in the Cosmetology, Esthetician, Nail Tech, Esthetician & Nail Tech Combo programs and 17 to enroll in the Instructor program. All Academy programs are taught in the English language.

The Academy requires that each student enrolling in the programs must:

- Be at least 15 years of age for Cosmetology, Esthetician, Nail Tech or Esthetician & Nail Tech Combo

- Be at least 17 years of age for Instructor and provide transcript showing completed hours from a cosmetology program or cosmetology license

- Complete an application for enrollment

- Provide proof of secondary education such as a copy of a diploma, a copy of a GED certificate, a copy of a transcript of secondary school completion, or a copy of a state issued certification or credential of home-school completion.

Students who have acquired hours at another school and wish to transfer those hours to Fountain of Youth Academy will also need to provide certification of the transfer hours.The certification must be submitted and accepted prior to the completion of the Enrollment Agreement. Acceptance of transfer hours is at the discretion of the school. (See also; “transfers from other schools”).

Fountain of Youth Academy complies with the Americans with Disabilities Act of 1990 and is wheelchair accessible.

Fountain of Youth Academy does not accept Ability to Benefit (ATB) students and does not offer a Comprehensive Transition Postsecondary Program.

Foreign students must provide evidence that verification of a foreign student’s high school diploma has been performed by an outside agency that is qualified to translate documents into English and confirm that academic equivalence to a US high school diploma.

Secondary students must provide proof of age, pay academy fees, and comply with all state and academy rules and regulations- and be from a school we have a training agreement with.

If a student withdraws from the Academy and wishes to be re-admitted the student may do so. If they apply for re-admission and start attendance within one year of their withdrawal date, they may be re-admitted at the exact point they were when they withdrew. If they start school more than 4 years from their withdraw date they must re-start the entire course.

Transfer Students that have transferred hours from another institution and may be accepted toward the student’s educational program are counted as both attempted and completed hours for the purpose of determining when the allowable maximum time-frame has been exhausted. SAP evaluation periods are based on actual contracted hours at this Academy. A written record of this review will be maintained in the student’s file.

Upon meeting registration requirements, applicants may enroll in the following Fountain of Youth Academy of Cosmetology programs: Cosmetology (training for hair care, skin care and nail care), Esthetician & Nail Tech Combo (training for skin and nail care) Esthetician (training for skin care), Instructor (training to be an instructor), Nail Tech (Training for nail care). Applicants will not be denied admission on the basis of sex, age, race, color, religion or ethnic origin.

Grading Policy

Grades are given for written exams, practical applications, theory work, and Graduate Exam. Each area is weighted with a primary focus placed on exams and Graduate Exam.

Grading Percentages:

100% - 90% Exemplary performance.

89% - 80% Excellent mastery of course content and excellent ability to apply course content concepts. The work displays initiative, independence and application.

79% - 70% Good mastery of course content and an ability to apply course content concepts. Work reflects a thorough understanding of the application and inter-relationships of material covered.

69% or Less Unsatisfactory progress using the principals within the course content.

Incomplete A grade of Incomplete (I) will be assigned for a student who withdraws.

Make-up The instructor will give students an opportunity to make-up the work. The instructor will choose the criteria for the make-up work.

Academic Progress

Academic requirements constitute that if a student does not successfully maintain a 70% average throughout the course, the student will be given an academic warning period. During this period the student must escalate their average to the 70% level or show progress leading to this level. Assessment of student progress is done at evaluations. Although the grade point average encompasses both practical applications and written exams, as the state licensing includes an accumulation of all written exams administered throughout the program. An attendance rate of 67% must be maintained at all times during the course of the program.

Satisfactory Academic Progress Policy

The Satisfactory Academic Progress Policy is consistently applied to all students enrolled in the Cosmetology, Esthetician & Nail Tech Combo, Esthetician, Nail Tech, Instructor programs whether participating in Title IV programs or not. The catalog is online to ensure that all students have access all of the time. The policy complies with the guidelines established by the National Accrediting Commission of Career Arts and Sciences (NACCAS) and the federal regulations established by the United States Department of Education. The Academy is required to notify students of all evaluation results.

Evaluation Periods THE ACADEMIC YEAR FOR COSMETOLOGY IS 900 HRS & 26 WEEKS FOR FT AND 900 HRS & 45 WEEKS FOR PT. EVALUATIONS ARE BASED ON ACTUAL HOURS.

COSMETOLOGY (1250 CLOCK HOURS) FT: 32 WEEKSPT: 63 WEEKS

FIRST EVALUATION PERIOD ENDS: FT: 450 CLOCK HOURS AND 13 WEEKS PT: 450 CLOCK HOURS AND 23 WEEKS

SECOND EVALUATION PERIOD ENDS: FT: 900 CLOCK HOURS AND 26 WEEKS PT: 900 CLOCK HOURS AND 45 WEEKS

ESTHETICIAN & NAIL TECH Program (600 CLOCK HOURS) FT: 15 WEEKS PT: 30 WEEKS

FIRST EVALUATION PERIOD ENDS: FT: 300 CLOCK HOURS AND 8 WEEKS PT: 300 CLOCK HOURS AND 15 WEEKS

SECOND EVALUATION PERIOD ENDS: FT: 600 CLOCK HOURS AND 15 WEEKS PT: 600 CLOCK HOURS AND 30 WEEKS

INSTRUCTOR (600 CLOCK HOURS) FT: 19 WEEKSPT: 30

FIRST EVALUATION PERIOD ENDS: FT: 300 CLOCK HOURS AND 10 WEEKS PT: 300 CLOCK HOURS AND 15 WEEKS

SECOND EVALUATION PERIOD ENDS:FT: 600 CLOCK HOURS AND 19 WEEKS PT: 600 CLOCK HOURS AND 30 WEEKS

ESTHETICIAN (300 CLOCK HOURS) FT: 8 WEEKSPT: 15 WEEKS

FIRST EVALUATION PERIOD ENDS: FT: 150 CLOCK HOURS AND 4 WEEKSPT: 150 CLOCK HOURS AND 8 WEEKS

SECOND EVALUATION PERIOD ENDS: FT: 300 CLOCK HOURS AND 8 WEEKS PT: 300 CLOCK HOURS AND 15 WEEKS

NAIL TECH (200 CLOCK HOURS) FT: 5 WEEKSPT: 10 WEEKS

FIRST EVALUATION PERIOD ENDS: FT: 100 CLOCK HOURS AND 3 WEEKS PT: 100 CLOCK HOURS AND 5 WEEKS

SECOND EVALUATION PERIOD ENDS:FT:200 CLOCK HOURS AND 5 WEEKS PT: 200 CLOCK HOURS AND 10 WEEKS

All evaluations will be completed within 7 school business days following each established evaluation period.

Evaluations will determine if the student has met the minimum requirements for satisfactory academic progress. The frequency of evaluations ensures that students have ample opportunity to meet both the attendance and academic progress requirements of at least one evaluation by midpoint of: the academic year of the course and/or program, whichever occurs sooner.

Attendance

Students are required to attend a minimum of 67% of the hours possible based on the applicable attendance schedule in order to be considered maintaining satisfactory attendance progress. Attendance Progress is checked every two weeks. Evaluations are conducted at the end of each evaluation period to determine if the student has met the minimum requirements. Evaluations are based on the cumulative attendance percentage. The attendance percentage is determined by dividing the total hours accrued by the total number of hours scheduled. At the end of each evaluation period, the school will determine if the student has maintained at least 67% cumulative attendance since the beginning of the course which indicates that, given the same attendance rate, the student will graduate within the maximum time frame allowed.

Maximum Time Frame

The maximum time (which does not exceed 150% of the course length) allowed for students to complete each course at satisfactory progress is stated below:

Course Maximum Time Allowed

Cosmetology (Full time, 32 hrs/wk) 1250 Hours 1875 Hours 50 Weeks

Cosmetology (Part time, 24 hrs/wk) 1250 Hours 1875 Hours 78 Weeks

Esthetician & Nail Tech Program (Full time, 32 hrs/wk) 600 Hours 900 Hours 28 Weeks

Esthetician & Nail Tech Program (Part time, 24 hrs/wk) 600 Hours 900 Hours 38 Weeks

Esthetician (Full time, 32 hrs/wk) 300 Hours 450 Hours 14 Weeks

Esthetician (Part time, 24 hrs/wk) 300 Hours 450 Hours 19 Weeks

Nail Tech (Full time, 32 hrs/wk) 200 Hours 300 Hours 9 Weeks

Nail Tech (Part time, 24 hrs/wk) 200 Hours 300 Hours 13 Weeks

Instructor (Full time, 32 hrs/wk) 600 Hours 900 Hours 28 Weeks

Instructor(Part time, 24 hrs/wk) 600 Hours 900 Hours 38 Weeks

The maximum time allowed for transfer students who need less than the full course requirements will be determined based on the number of hours they require to meet PA requirements x 150%.

Students who exceed the maximum time frame shall be terminated from the program, and thereafter may be permitted to re-enter on a cash-pay basis.

Determination of Progress Status

Students meeting the minimum requirements for academics and attendance at the evaluation point are considered to be making satisfactory academic progress until the next scheduled evaluation.

Warning Period

Students who fail to meet minimum requirements for attendance or academic progress are placed on warning and considered to be making satisfactory academic progress while during the warning period. The student will be advised in writing on the actions required to attain satisfactory academic progress by the next evaluation. If at the end of the warning period, the student has still not met both the attendance and academic requirements, he/she may be placed on probation and, if applicable, students may be deemed ineligible to receive Title IV funds, if applicable, unless the student is on a warning or has prevailed upon appeal of the determination that has resulted in the status of probation.

Probation

Students who fail to meet minimum requirements for attendance or academic progress after the warning period will be placed on probation and considered to be making satisfactory academic progress while during the probationary period, if the student appeals the decision, and prevails upon appeal.Additionally, only students who have the ability to meet the Satisfactory Academic Progress Policy standards by the end of the evaluation period may be placed on probation. Students placed on an academic plan must be able to meet requirements set forth in the academic plan by the end of the next evaluation period. At the end of the probation period, the student will be dismissed from the course if they have not met the academic standards. Students who are progressing according to their specific academic plan will be considered making Satisfactory Academic Progress. The student will be advised in writing of the actions required to attain satisfactory academic progress by the next evaluation. If at the end of the probationary period, the student has still not met both the attendance and academic requirements required for satisfactory academic progress or by the academic plan, he/she will be determined as NOT making satisfactory academic progress and, if applicable, students will not be deemed eligible to receive Title IV funds.

Appeal Procedure

If a student is determined to not be making satisfactory academic progress, the student may appeal the determination within ten calendar days.Reasons for which students may appeal a negative progress determination include death of a relative, an injury or illness of the student, or any other allowable special or mitigating circumstance.The student must submit a written appeal to the school on the designated form describing why they failed to meet satisfactory academic progress standards, along with supporting documentation of the reasons why the determination should be reversed. This information should include what has changed about the student’s situation that will allow them to achieve Satisfactory Academic Progress by the next evaluation point. Appeal documents will be reviewed and a decision will be made and reported to the student within 30 calendar days. The appeal and decision documents will be retained in the student file. If the student prevails upon appeal, the satisfactory academic progress determination will be reversed and federal financial aid will be reinstated, if applicable.

Re-establishment of Satisfactory Progress

Students may re-establish satisfactory progress and Title IV aid, as applicable, by meeting minimum attendance and academic requirements by the end of the warning period.

Interruptions, Course Incompletes, Withdrawals

If enrollment is temporarily interrupted for a Leave of Absence, the student will return to school in the same progress status as prior to the leave of absence. Hours elapsed during a leave of absence will extend the student’s contract period and the maximum time frame by the same number of calendar days taken in the leave of absence and will not be included in the student's cumulative attendance percentage calculation. Students who withdraw prior to completion of the course and wish to re-enroll will return in the same satisfactory academic progress status as at the time of withdrawal.

Noncredit and Remedial Courses

Noncredit and remedial courses do not apply to this institution. Therefore, these items have no effect upon the school's satisfactory progress standards.

Transfer Students

Transfer Students that have transferred hours from another institution and may be accepted toward the student’s educational program are counted as both attempted and completed hours for the purpose of determining when the allowable maximum time-frame has been exhausted. SAP evaluation periods are based on actual contracted hours at this Academy. A written record of this review will be maintained in the student’s file.

Academic Progress Evaluations

The qualitative element used to determine academic progress is a reasonable system of grades as determined by assigned academic learning. Students are assigned academic learning and practical experiences. Academic and practical learning is evaluated after each unit of study and all grades are cumulative. Students must maintain a written grade average of 70%. Numerical grades are considered according to the following scale:

100% - 90% Exemplary performance.

89% - 80% Excellent mastery of course content and excellent ability to apply course content concepts. The work displays initiative, independence and application.

79% - 70% Good mastery of course content and an ability to apply course content concepts. Work reflects a thorough understanding of the application and inter-relationships of material covered.

69% or Less Unsatisfactory progress using the principals within the course content.

Incomplete A grade of Incomplete (I) will be assigned for a student who withdraws.

Make-up The instructor will give students, with approved absences, an opportunity to make-up the work. The instructor will choose the criteria for the make-up work.

The skills category is graded by dividing the number of criteria rated yes into the total number of criteria. At least 70% in each applicable category must be attained for a passing score. Practical skills are evaluated according to PA State Board exam procedures. To calculate the overall competency evaluation score, the evaluator averages the percentages for all categories and converts to the above scale. Each student is counseled regarding evaluation results and the permanent record is signed or initialed by the verifying instructor and the student examination candidate. Students may request a copy of their satisfactory academic progress evaluation results at any time.

Graduation

The Academy will grant a diploma of graduation and Official Transcript of Hours for the applicable course when the student has successfully completed all phases of study, required tests, practical assignments, completed the program of study according to State requirements, completed all exit paperwork, attended an exit interview and made satisfactory arrangements for payment of all debts owed to the school.

Employment Assistance

The Fountain of Youth Academy of Cosmetology prides itself in its excellent history of placing its graduates in their preferred professions. While we strive to continue this success, we cannot and do not guarantee employment for our graduates. We have many relationships with local and regional employers. We also post available jobs on our boards at the student entrance.

Academy Outcome Rates

Our current numbers as of 2024 are: Completion 98.41 %, Placement 91.43 %, Licensure 97.3%.

Licensing and Accreditation Agencies

The licensing authority is: Pennsylvania State Board of Cosmetology

PO Box 2649 Harrisburg, PA 17105

717-783-7130

The accrediting authority is: NACCAS*

National Accrediting Commission of Career Arts & SciencesS

3015 Colvin Street

Alexandria, VA 22314

703-600-7600

Financial Aid Programs:

The Academy has been certified by the United States Department of Education and accepts financial aid for those who qualify. For additional information, please make an appointment with the Director of Financial Aid at 724-625-3691.

Academic Calendar and School Hours:

Start days are the first Monday of every month excluding holidays. The Academy also offers rolling enrollment that permits students to start at any time. Bellevue school hours are Monday through Friday 8:00-4:00. Pittsburgh location hours are Monday and Friday 8:00-4:00, Tuesday, Wednesday and Thursday 9:00 – 9:00. Cyber classes are Sunday through Saturday 6:00am-11:30pm.

Holidays

The following holidays are observed: NewYears Day, Martin Luther King Day, President’s Day, Memorial Day, Good Friday, Easter Sunday, Fourth of July, Labor Day, Columbus Day, Thanksgiving Day, and Christmas Day. Holiday breaks for Spring, Fourth of July, Thanksgiving and Christmas will be announced in advance.

Cyber Classes

The Academy offers online classes. Act 77 was signed by the Governor on October 7th, 2021, and becomes effective 60 days after that date, on Monday, December 6, 2021. Act 77 provides that a school of cosmetology may provide up to fifty percent of the school’s curriculum through distance education. A student at a school of cosmetology may only earn training hours under this paragraph through distance education theory-based subjects. A school of cosmetology may not provide the school’s curriculum through distance education for practical demonstrations.

-Upon completion of all curriculum requirements, the students must pass a comprehensive Academic and Practical exam prior to graduation from the program.

-The student must meet with the teacher in person at the school once a month to have an assessment or the student cannot participate in distance learning.

-The Academy utilizes Milady CIMA, laptop and zoom for distance education.

-Academic achievement earned via distance education may not be accepted for reciprocity or eligible for licensure in other states. The school transcript will identify distance education as part of the program.

-Students must be aware and fully understand that distance education may not be accepted for reciprocity or eligible for licensure in other states.

-This information is given to students prior to enrollment at Fountain of Youth Academy of Cosmetology.

Attendance Policy

Students are required to attend a minimum of 67% of the hours possible based on the applicable attendance schedule in order to be considered maintaining satisfactory attendance progress. Attendance Progress is checked every two weeks. Attendance warnings are sent if a student misses 7 consecutive days. The fourth time this occurs; the student is terminated.

Tardiness

A student is required to clock in at the beginning of their scheduled hours. Should a life circumstance cause you to be tardy please text the instructor.

Absenteeism

You may contact the administration and teacher prior to the absence when plausible via voicemail, or e-mail.

If a student does not maintain 67% attendance, corrective action will be taken. Correction will be expected immediately, and must be maintained. Less than 67% attendance may result in expulsion.

Leave of Absence Policy

An authorized leave of absence (LOA) is a temporary interruption in a student’s program of study. LOA refers to the specific time period during a program when a student is not in attendance. An LOA is not required if a student is not in attendance only for an institutionally scheduled break. However, a scheduled break may occur during an LOA. LOA's may be granted for illness, injury, death in the family, and mandatory work.

An LOA must meet certain conditions to be counted as a temporary interruption in a student’s education instead of being counted as a withdrawal requiring the Academy to perform a refund calculation.

In order for an LOA to qualify as an approved LOA:

1. The Academy must have a formal written policy regarding leaves of absence requiring that all requests for leaves of absence be submitted in advance in writing, include the reason for the student’s request, and include the student’s signature.

a. The policy must require a student to apply in advance for an LOA unless unforeseen circumstances prevent the student from doing so. For example, if a student were injured in a car accident and needed a few weeks to recover before returning to the Academy, the student would not have been able to request the LOA in advance.

b. The Academy may grant an LOA to a student who did not provide the request prior to the LOA due to unforeseen circumstances, if the institution documents the reason for its decision and collects the request from the student at a later date. In this example, the beginning date of the approved LOA would be determined by the institution to be the first date the student was unable to attend the institution because of the accident.

2. The student must follow the Academy’s policy in requesting the LOA.

3. There must be a reasonable expectation that the student will return from the LOA.

4. Approval of the student’s request for an LOA must be in accordance with the Academy’s policy.

5. The Academy may not assess the student any additional institutional charges as a result of the LOA.

6. The LOA together with any additional leaves of absence must not exceed a total of 180 days in any 12-month period.

7. A student granted an LOA that meets these criteria is not considered to have withdrawn, and no refund calculation is required at that time.

8. The Academy will extend the student’s contract period by the same number of calendar days and extend the maximum timeframe by the same number of calendar days in the leave of absence. In the LOA, changes to the contract period on the enrollment agreement must be initialed by all parties or an addendum must be signed and dated by all parties.

9. If a student does not return to the Academy at the expiration of an approved LOA (or a student takes an unapproved LOA), the student’s withdrawal date for the purpose of calculating a refund is always student’s last day of attendance. Should the student not return by the date specified, the student will be considered withdrawn from the program, effective the first day immediately following the last day of the approved leave.

A student is required to clock in at the beginning of their scheduled hours.

10. Student must get approval PRIOR to their leave from the administration and sign the LOA paperwork.

Remember, you have now committed yourself to the beginning of your future career endeavors as a professional in this field of study; the Fountain of Youth Cosmetology Academy and its staff have committed their time and efforts to helping you achieve those goals for your future.

Student Files

The Academy is mandated by the Pennsylvania State Board of Cosmetologyto maintain a file on each student. The files contain all pertinent information on the student’s scholastic, financial and attendance records. The student and parent/ legal guardian of a dependent minor has the right to access these records at any time with a request made in person to an Academy administrator. If the student requires the contents of the file to be released to a third party, the student or parent/legal guardian of a dependent minor must file an Authorization to Release Student Information Form. This file and other institutional records are also available to the PA State Board of Cosmetology, and National Accrediting Commission of Career Arts for inspection or accrediting purposes.

Refund Policy

(Applies to all terminations for any reason, by either party, including student decision, course or program cancellation or school closure.)

·For applicants who cancel enrollment or students who withdraw from enrollment a fair and equitable settlement will apply.Applicants not accepted by the school shall be refunded all monies paid to the school. If student (or in the case of student under legal age, his/her parent or guardian) cancels the enrollment in writing within three business days of signing the enrollment agreement, all monies collected by the school will be refunded even if the student has begun classes. The "formal cancellation date" will be determined by the earliest date of: the postmark on written notification or the date said notification is delivered to the school in person, the date of expulsion by the school. the last day of attendance or on an approved leave of absence the date of withdrawal determination shall be the earlier of the scheduled date of return from the leave of absence or the date the student notifies the academy that the student will not be returning. The Academy monitors attendance at every 14 days.

·If a student cancels the enrollment more than three business days after signing the contract but prior to starting classes, a refund of all monies paid to the school less the registration fee in the amount of $500 will be made. For students who enroll and begin classes but withdraw prior to course completion (after three business days of signing the contract), the following schedule of tuition earned by the school applies. All refunds are based on scheduled hours. The refunds are then based on the last day of attendance:

PERCENT OF SCHEDULED TIME TOTAL TUITION SCHOOL

ENROLLED TO TOTAL COURSE OR PROGRAM SHALL RECEIVE/RETAIN

0.01% to 04.9% 20%

5% to 09.9% 30%

10% to 14.9% 40%

15% to 24.9% 45%

25% to 49.9% 70%

50% and over 100%

·In the case of disabling illness or injury, death in the student's immediate family or other documented mitigating circumstances, a reasonable and fair refund settlement will be made.

·If permanently closed or no longer offering instruction after a student has enrolled and instruction began, the school will provide a pro-rata refund for all students transferring to another school based on the hours accepted by the receiving school.

·If the course/program is canceled subsequent to a student’s enrollment, and before instruction in the course and/or program has begun, the school will either provide a full refund of all monies paid, or completion of the course at a later time. The school does not participate in any teach-out plans with other institutions.

·This refund policy applies to tuition and fees charged in the enrollment agreement. Other charges the student may have incurred at the institution (EG:kit materials, electronic devices, extra kit materials, books, products, unreturned school property, etc.) are non- refundable. All fees are identified in the catalog and in this enrollment agreement. Students who withdraw or terminate prior to course completion are charged a cancellation or administrative fee of $150.00

Return of TIV funds

 Any monies due a student who withdraws from the institution shall be refunded within forty-five (45) days of a determination that a student has withdrawn, whether officially or unofficially.

 Date of Determination of Withdrawal

Official withdrawal is stated previously and defined as: The "formal cancellation date" will be determined by the earliest date of: the postmark on written notification, the date said notification is delivered to the school in person, the date of expulsion by the school, the last day of attendance or on an approved leave of absence. The date of withdrawal determination shall be the earlier of the scheduled date of return from the leave of absence or the date the student notifies the academy that the student will not be returning. Unofficial withdrawal is defined as: 14 days of continuous absence without an approved leave of absence

The withdrawal date is determined within 14 days of continuous absence. The Academy monitors for attendance at least every 14 days.

·If a Title IV financial aid recipient* withdraws prior to course completion, a calculation for return of TIV funds will be completed. The earned amount of TIV funds will be based on the scheduled hours in the payment period as of the withdrawal date. The withdrawal date is always based on the last day of attendance. Any applicable returns by the school shall be paid, as applicable, first to unsubsidized Federal Stafford Student Loan Program; second to subsidized Federal Stafford Student Loan Program; third to Federal Pell Grant Program.After all applicable returns to TIV aid have been made, this refund policy will apply to determine the amount earned by the school and owed by the student. If the student has received personal payments of Title IV aid, he/she may be required to refund the aid to the applicable program.

Disciplinary Actions

A student may be advised by Academy administration regarding issues with the student’s attendance, academic grades or conduct through any of the following actions:

Verbal Notice

A student will be verbally informed of the violation he/she committed. Discontinuance of the violation will be discussed. The student will be briefed about further repercussions should the violation continue. In the case of, but not excluding other instances, a drug, alcohol or violence violation does not require this step prior to other corrective actions or suspension from the program.

Written Notice

The student may receive a written notice prior to a suspension and/or action-based expulsion of the student. It is not required that such a warning must be issued before other corrective actions, suspension or expulsion from the program.

Warning Period

The student may be given a Warning Period after a series of verbal and written notices. The student chooses the action he/she will take upon their return. He/She will either correct the action or be terminated from the program. Additionally, an in-school suspension may be chosen as part of the corrective action. It is not required that a Warning Period must be issued before other corrective actions or dismissal from the program.

Suspension

An immediate suspension of the student from FOYA may be assigned based on poor performance of standards or violations of policies. An out-of-school suspension may be for a period of time not less than one (1) week but no longer than two (2) years. In some cases, immediate suspension will occur. The length of the program will be extended for the number of days of the suspension.

Expulsion

An immediate expulsion of the student from FOYA may be assigned based on continued poor behavior, continued poor performance of standards or violations of policies. In some cases, immediate expulsion will occur.

Termination Policy

The student will be automatically suspended from the training program and attendances terminated for any of the following reasons:

1. Positive proof of theft on school premises. 7. Immoral or improper conduct

2. Drug and/or alcohol use during school hours. 8. Not performing all clinical services assigned

3. Failure to pay tuition as agreed upon. 9. Classroom conduct.

4. Poor attendance or tardiness. 10. No weapons or anything that can be construed as such.

5. Any action which causes or could cause bodily harm to a client, a student or employee of the school

6. Failure to comply with school, State and Federal rules and regulations

Violations

Violations of school policy are dealt with a series of oral and written notices that are progressive in severity and can end with expulsion. Levels of violations are as follows:

First Violation: Oral Notice and write-up

Second Violation: 30-day Warning Period and write-up

Third Violation: 7-day suspension and write-up

Fourth Violation: Expulsion, write-up

A Write-up is a written explanation of the nature of the violation and is recorded in the student’s permanent record.

Curriculum and Costs

Programs qualify successful graduates that pass their state board exams into entry level positions into each of the fields listed (Cosmetology, Esthetician, Esthetician & Nail Tech Combo, Nail Tech, Instructor, **prices subject to change without notice**

Cosmetology Curriculum: (1250 Total Hours)

Tuition: $19,974

E-Book/Cima: $341

Kit: $2545

Registration Fee $500

State Exam $119

DESCRIPTION: The Cosmetology Course is designed to train the student in the basic manipulative skills, safety judgments, proper work habits, business skills, and desirable attitudes necessary to obtain licensure and for competency in job entry-level positions in Cosmetology or a related career field. All of our courses are taught in English.

OBJECTIVES: Upon completion of the course requirements, the determined graduate will be able to:

1. Project a positive attitude and a sense of personal integrity and self confidence.

2. Project professionalism, visual poise and proper grooming.

3. Communicate effectively and interact appropriately colleagues, supervisors and clients.

4. Respect the need to deliver worthy service for value received in an employment environment.

5. Perform the basic manipulative skills in the areas of hair styling, hair shaping, hair coloring,

texture services, scalp and hair conditioning, skin and makeup, and nail care.

6. Perform the basic analytical skills to advise clients in the total look concept.

7. Apply academic learning, technical information and related matter to assure sound judgments, decisions, and procedures.

To ensure continued career success, the graduate will continue to learn new and current information related to skills, trends, and methods for career development in cosmetology and related fields.

REFERENCES: A comprehensive library of references, periodicals, books, texts, audio/video tapes and web-based materials are available to support the program of study and supplement the program of study. Students should avail themselves of the opportunity to use these extensive materials.

TEACHING AND LEARNING METHODS: The clock hour education is provided through a sequential set of learning steps that address specific tasks necessary for state board preparation, graduation and job entry level skills. Clinic equipment, implements, and products are comparable to those used in the industry. Each student will receive instruction that relates to the performance of useful, creative, and productive career oriented activities. The course is presented through comprehensive lesson plans which reflect effective educational methods. Subjects are presented by means of interactive lecture, demonstration, cooperative learning, labs, student salon activities, and student participation. Audio-visual aids, guest

speakers, field trips, projects, activities, and other related learning methods are used in the course.

GRADING PROCEDURES: The qualitative element used to determine academic progress is a reasonable system of grades as determined by assigned academic learning. Students are assigned academic learning and practical experiences. Academic learning is evaluated after each unit of study. Practical assignments are evaluated as completed. Practical skills are evaluated according to to state board exam procedures and set forth in practical skills evaluation criteria adopted by the school. Students must maintain a written grade average of 70%.. Numerical grades are considered according to the following scale: 90 - 100 Exemplary, 80 - 89 Excellent, 70 - 79 Good, 00 - 69 Unsatisfactory

Orientation

Professional Practices: (50 Hours)

History & Opportunities in Professional Beauty

Beauty Culture Law

Life Skills

Your Professional Image

Communicating for Success

Infection Control Principles & Practices

Seeking Employment

On the Job

The Salon Business

Sciences: (200 Hours)

Anatomy & Physiology

Skin Structure & Growth

Nail Structure & Growth

Properties of the Hair & Scalp

Basics of Chemistry

Basics of Electricity

Cosmetology Skills: Cognitive & Manipulative: (1,000 Hours)

Principles of Design

Care for All Hair Types

Shampooing, Rinsing, Conditioning & Scalp

Scalp Treatments

Massage

Haircutting

Hairstyling

Braiding & Braid Extensions

Wigs & Hair Enhancements

Chemical Texture Services

Hair Straightening

Hair Coloring

Skin Diseases & Disorders

Hair Removal

Facials

Facial Makeup

Nail Diseases & Disorders

Manicuring

Pedicuring

Nail Tips, Wraps & No-Light Gels

Acrylic (Methacrylate) Nail Enhancements - UV Gels

Esthetician & Nail Tech Program Curriculum: (600 Total Hours)

Tuition: $9054

E-Book/Cima: $615

Kit: $791

Registration Fee $500

State Exam $237

DESCRIPTION: The Esthetician & Nail Tech Program Course is designed to train the student in the basic manipulative skills, safety judgments, proper work habits, business skills, and desirable attitudes necessary to obtain licensure and for competency in job entry-level positions in Cosmetology or a related career field. All of our courses are taught in English. At Fountain of Youth Academy, we strive to provide superior education. Since the time that the state made the hour requirements, science has provided many advanced techniques. We feel the standard of education must be raised in order to meet the need for highly skilled estheticians and nail techs. We add 75 hours to the Esthetician course because most states have higher hour requirements than PA. The Nail Tech course has an additional 25 hours so students have more practical skill time. Additional hours will ensure the students have the time to learn and practice new skills and techniques in this ever-changing field.

OBJECTIVES:

This 600 clock hour diploma program provides the student with the opportunity to obtain two limited licenses, Esthetician and Nail Technician, within the exciting field of cosmetology. This program will teach the student the basics of manicuring, pedicuring, and nail enhancements as well as customized facials, skin analysis, temporary hair removal, and basic makeup techniques. Upon completion of the full program, students will be eligible to sit for the Pennsylvania State Board examination in the area of Esthetics and the Pennsylvania State Board examination in the area of Nail Technology.

speakers, field trips, projects, activities, and other related learning methods are used in the course.

GRADING PROCEDURES: The qualitative element used to determine academic progress is a reasonable system of grades as determined by assigned academic learning. Students are assigned academic learning and practical experiences. Academic learning is evaluated after each unit of study. Practical assignments are evaluated as completed. Practical skills are evaluated according to to state board exam procedures and set forth in practical skills evaluation criteria adopted by the school. Students must maintain a written grade average of 70%. Numerical grades are considered according to the following scale: 90 - 100 Exemplary, 80 - 89 Excellent, 70 - 79 Good, 00 - 69 Unsatisfactory

Orientation

Curriculum

Course #	Title	Hours
FND101	Professional Practices / Foundations	120
SCI101	General Anatomy & Physiology / Skin & Nail Sciences	100
EST201	Facial Treatments / Temporary Hair Removal / Makeup	140
NAIL201	Nail Science / Manicuring / Pedicuring	120
NAIL301	Nail Enhancements / Electric Filing / Nail Art	80
CLN401	Integrated Clinic & Spa Experience	40
Total		600

Program Length: 600 clock hours (flexible full-time or part-time scheduling available)

Curriculum Additions (what the program “packages in” beyond the bare PA minimums of 300 esthetics + 200 nail = 500 hours):

Professional Practices / Foundations: 120 hours
(Shared Foundations topics taught once as common content for both licenses: History and Career Opportunities, Life Skills, Professional Image, Communicating for Success, The Healthy Professional, Infection Control, Chemistry and Chemical Safety, Electricity and Electrical Safety, Career Planning, On the Job, and The Beauty Business.)
Integrated Sciences: 100 hours
(General Anatomy and Physiology, Skin Structure/Disorders/Diseases, Nail Structure/Disorders/Diseases, Nail Product Chemistry, and related physiology/histology topics that apply across both skin care and nail technology.)
Facial Treatments / Temporary Hair Removal / Makeup: 140 hours
(Facial treatments, facial massage, hair removal techniques, makeup essentials, brow/lash services, and related applications.)
Nail Science / Treatments / Pedicuring / Enhancements: 200 hours
(Nail science, manicuring, pedicuring, electric filing, nail tips and forms, nail resin systems, monomer liquid & polymer powder enhancements, gel enhancements, and nail art.)
Integrated Clinic & Spa Experience: 40 hours
(Hands-on application combining all skills: clinic set-up and sanitation, client consultation, time management, facial treatments, hair removal, makeup applications, manicures/pedicures/nail enhancements, guest retention, and retail strategies.)

This structure creates one cohesive curriculum with meaningful overlap in professional practices, sciences, and clinical training. Students complete the full integrated program and sit for two separate Pennsylvania State Board licensing exams (Esthetics and Nail Technology).

Esthetician Curriculum: (300 Total Hours)

Tuition: $7,490

E-Book/Cima: $341

Kit: $835

Registration Fee $500

State Exam $119

DESCRIPTION: The Esthetician Course is designed to train the student in the basic manipulative skills, safety judgments, proper work habits, business skills, and desirable attitudes necessary to obtain licensure and for competency in job entry-level positions in Cosmetology or a related career field. All of our courses are taught in English.

OBJECTIVES: Upon completion of the course requirements, the determined graduate will be able to:

1. Project a positive attitude and a sense of personal integrity and self confidence.

2. Project professionalism, visual poise and proper grooming.

3. Communicate effectively and interact appropriately colleagues, supervisors and clients.

4. Respect the need to deliver worthy service for value received in an employment environment.

5. Perform the basic manipulative skills in the areas of skin care and makeup.

6. Perform the basic analytical skills to advise clients in the total look concept.

7. Apply academic learning, technical information and related matter to assure sound judgments, decisions, and procedures.

To ensure continued career success, the graduate will continue to learn new and current information related to skills, trends, and methods for career development in cosmetology and related fields.

speakers, field trips, projects, activities, and other related learning methods are used in the course.

Orientation

Professional Practices: (40 Hours)

Skin Care History &

Your Professional Image

Communication for Success

Sanitation & Disinfection

Salon/Spa Business

Selling Products & Services

Career Planning

Sciences: (100 Hours)

Anatomy & Physiology

Chemistry for Estheticians

Cosmetic Chemistry

Basics of Electricity

Physiology & Histology of the Skin

Facial Treatments: (100 Hours)

Skin Diseases & Disorders

Skin Analysis

Product Selection & Ingredients

Treatment Room

Massage

Basic Facials & Treatment

Machines

Advanced Esthetics Topics: An Industry Overview

Temporary Hair Removal: (10 Hours)

Hair Removal

Makeup: (50 Hours)

The World of Makeup

Nail Tech Curriculum: (200 Total Hours)

Tuition: $3949

E-Book/Cima: $341

Kit: $775

Registration Fee $500

State Exam $119

DESCRIPTION: The Nail Tech Course is designed to train the student in the basic manipulative skills, safety judgments, proper work habits, business skills, and desirable attitudes necessary to obtain licensure and for competency in job entry-level positions in Cosmetology or a related career field. All of our courses are taught in English.

OBJECTIVES: Upon completion of the course requirements, the determined graduate will be able to:

1. Project a positive attitude and a sense of personal integrity and self confidence.

2. Project professionalism, visual poise and proper grooming.

3. Communicate effectively and interact appropriately colleagues, supervisors and clients.

4. Respect the need to deliver worthy service for value received in an employment environment.

5. Perform the basic manipulative skills in nail care.

6. Perform the basic analytical skills to advise clients in the total look concept.

7. Apply academic learning, technical information and related matter to assure sound judgments, decisions, and procedures.

To ensure continued career success, the graduate will continue to learn new and current information related to skills, trends, and methods for career development in cosmetology and related fields.

speakers, field trips, projects, activities, and other related learning methods are used in the course.

Orientation

Professional Practices: (25 Hours)

History & Opportunities

Life Skills

Your Professional Image

Communicating for Success

Infection Control: Principles & Practice

Seeking Employment

On the Job

The Salon Business

Sciences: (75 Hours)

General Anatomy & Physiology

Skin Structure & Growth

Nail Structure & Growth

Nail Diseases & Disorders

Basics of Chemistry

Nail Product Chemistry Simplified

Basics of Electricity (

Nail Treatment: (75 Hours)

Manicuring

Electric Filing

Nail Tips, Wraps & No-Light Gels

Acrylic (Methacrylate) Nail Enhancements

UV Gels

The Creative Touch

Pedicuring: (25 Hours)

Instructor Curriculum: (600 Total Hours)

Tuition: $9896

E-Book/Cima: $341

Kit: $341

Registration Fee $500

State Exam $119

DESCRIPTION: The Instructor Course is designed to train the student in the basic manipulative skills, safety judgments, proper work habits, business skills, and desirable attitudes necessary to obtain licensure and for competency in job entry-level positions in Cosmetology or a related career field. All of our courses are taught in English.

OBJECTIVES: Upon completion of the course requirements, the determined graduate will be able to:

1. Project a positive attitude and a sense of personal integrity and self confidence.

2. Project professionalism, visual poise and proper grooming.

3. Communicate effectively and interact appropriately colleagues, supervisors and clients.

4. Respect the need to deliver worthy service for value received in an employment environment.

5. Perform the basic skills for teaching.

6. Perform the basic analytical skills to advise clients in the total look concept.

7. Apply academic learning, technical information and related matter to assure sound judgments, decisions, and procedures.

To ensure continued career success, the graduate will continue to learn new and current information related to skills, trends, and methods for career development in cosmetology and related fields.

speakers, field trips, projects, activities, and other related learning methods are used in the course.

Orientation

Orientation (25 hrs)

School Rules and Regulations

Qualities of the Professional Educator

Code of Ethics

Familiarization of School Facilities and Supplies

Licensing Requirements and Regulations, Laws

Fundamentals of Business Management

Professional Ethics

Business Plan

Written Agreements

School Operations, Policies, and Practices

Compensation Packages

Payroll Deductions, Telephone Use, Advertising, Sales, Communications, Public Human Relations, Insurance (3)

Salon Safety

Seeking Employment

Methods of Teaching and Clinic Management (250 Hrs)

Principles of Teaching, Learning, and Lesson Plan Development

Presentation Techniques

Student Salon / Clinic Management (150)

Independent Clinic Supervision

Supervision of Clinic Sanitation and Client Safety

Technical Skills Ability

Independent Classroom Instructing

Administrative Responsibilities

Records and Report Management

Safety Measures, Classroom Conditions, and Maintenance

Class Supervision and Control

Class Problems and Solutions

Organizational and Regulatory Requirements

Instruction and Theory (175)

Planning

Assessment or Measurement of Student Ability/Achievement/Learning

Diagnosis of Student Weakness and Overall Progress

Student Motivation for Study and Learning

Oral and Written Testing

Evaluation of Overall Progress

Development and Use of Testing/Measurement Instruments

Academic Advising

Terms of Payment

In addition to Financial Aid Assistance for qualifying students, individual financing and payment programs are available. Monthly payments vary according to tuition amount, applicable fees, any interest accrued and the length of time (number of months) defined in the enrollment agreement. The Academy accepts payments in cash, money orders, credit cards, check, Title IV loans, grants and other loans.

Tuition and Fees

Tuition and fees are due and payable on the first day of class. Acceptable forms of payments are cash, check or credit card. For those students using financial aid, payments are due when the aid is received at the Academy. Students who do not make payment arrangements or fail to make their scheduled payments, may be subject to any one or all of the following: suspension, termination and/or the student's account turned over to collections. The student is responsible for all contracted tuition, registration, equipment, kit and overtime fees before final paperwork is released. The school may charge a $10.00 transcript fee for transcript requests.

Overtime Charges

Should a life circumstance cause you to be absent, it is mandatory that you contact the administration. If a student does not maintain 67% attendance, the student will be contacted by email and placed on attendance probation and given 4 weeks to average the full time or part time hours they agreed to on their enrollment agreement. If the student fails to correct their attendance they will be dropped from the Academy. Overtime occurs when a student has not completed their program of study by the stated completion date on their enrollment agreement. The Academy will charge additional tuition for hours remaining after the contract ending date stated on the enrollment agreement at the hourly rate of the program the student is in, payable in advance until completion of the program requirements.

Students must meet with Financial Aid to determine a payment plan at the time that overtime charges begin to accrue.

Lost or stolen articles

Fountain of Youth Academy assumes no responsibility for any lost and/or stolen articles. The Academy does not replace student’s property or tools that have been damaged or broken.

Academy Closings

In addition to the holidays there are other days that the Academy can be closed, such as weather related events or building/equipment repairs, in-service and maintenance.

For any closing, a group text and/or email will go out to all students, Instructors and employees.

Prerequisites for Employment

There are many opportunities that exist for employment in the beauty industry. There are a number of prerequisites for employment such as possessing a license from the State of Pennsylvania Board of Cosmetology or Pennsylvania State Board of Massage Therapy, having a social security card, proof of citizenship (or permission from the US government to work) and meeting minimum age requirements.

Factors that might prevent employment could include not being able to meet the physical demands of the position. For example; Cosmetologists spend many hours on their feet providing customer service – this puts a lot of pressure and stress on the feet and back. Since most employers do pre-employment background checks, individuals with criminal records (especially felonies) might find the job market very challenging. Different employers demand different levels and expertise for the minimum performance standards they set for their employees. The beauty salon is a retail environment and many employers set work hours that vary throughout the year that may present some individuals a challenge in dealing with family or other life responsibilities.

Career Counseling and Other Types of Professional Assistance

The Academy counsels current and alumni on career opportunities, career decisions and general professional advice. Other types of Professional Assistance available are: Resolve Crisis Network Allegheny County Peer Support Warmline, Pittsburgh Action Against Rape (PAAR), Child Abuse Child Line, Pittsburgh Poison Center Women’s Center & Shelter of Greater Pittsburgh.

Grievance Policy

In accordance with the institution's mission statement, the school will make every attempt to resolve any student complaint that is not frivolous or without merit. Complaint procedures will be included in new student orientation thereby assuring that all students know the steps to follow should they desire to register a complaint at any time. Evidence of final resolution of all complaints will be retained in school files in order to determine the frequency, nature, and patterns of complaints for the institution. The following procedure outlines the specific steps of the complaint process.

The student should register the complaint in writing on the designated form provided by the institution within 60 days of the date that the act, which is the subject of the grievance, occurred.

The complaint form will be given to the school Director.

Management will review the complaint and a response will be sent in writing to the student within 30 days of receiving the complaint. The initial response may not provide for final resolution of the problem but will notify the student of continued investigation and/or actions being taken regarding the complaint.

If the complaint is of such nature that the management cannot resolve it, it will be referred to an appropriate agency if applicable.

Depending on the extent and nature of the complaint, interviews with appropriate staff and other students may be necessary to reach a final resolution of the complaint.

In cases of extreme conflict, it may be necessary to conduct an informal hearing regarding the complaint. If necessary, management will appoint a hearing committee consisting of one member selected by the school who has had no involvement in the dispute and who may also be a corporate officer, another member who may not be related to the student filing the complaint or another student in the school, and another member who may not be employed by the school or related to the school owners. The hearing will occur within 90 days of committee appointment. The hearing will be informal with the student presenting his/her case followed by the school's response. The hearing committee will be allowed to ask questions of all involved parties. Within 15 days of the hearing, the committee will prepare a report summarizing each witness' testimony and a recommended resolution for the dispute. School management shall consider the report and either accept, reject, or modify the recommendations of the committee. Corporate management shall consider the report and either accept, reject, or modify the recommendations of the committee.

Students must exhaust the institution’s internal complaint process before submitting the complaint to the school’s accrediting agency, if applicable.

NACCAS can be contacted by the following:

NACCAS

3015 Colvin Street

Alexandria, VA 22314

Phone: 703-600-7600

Fax: 703-379-2200

Email:webinfo[at]naccas.org

PA State Board of Cosmetology can be contacted by the following:

Mailing Address

State Board of Cosmetology

P.O. Box 2649,

Harrisburg, PA 17105-2649

Physical Address

One Penn Center,

2601 N. 3rd Street

Harrisburg, PA 17110

Drop-Off Hours:

Effective November 1, 2019

8:30 -4:00 (M-F)

Phone: (717) 783-7130

Fax: (717) 705-5540

St-COSMETOLOGY@pa.gov